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Support FAQs
Topic(s)
General |
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Is there a manual available that provides a brief overview of basic software and wiring information?
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Yes, the VeriSeries Setup Guide v7.5 (Green LED) provides a general outline on basic wiring and initial unit configuration. A hard copy of the setup guide should have arrived with your Veri-Series reader. In addition to the Setup Guide, it is highly recommended that other more detailed product documentation be reviewed before installation of the Veri-Series reader.
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What is the difference between Bioscrypt's software and firmware?
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The software refers to the application software (e.g. VeriAdmin, MV1200 Demo App) that the PC uses to communicate to the Veri-Series device. The firmware is the "low level" software located on the processor board portion of the Veri-Series unit. The firmware contains the mathematical functions required for the fingerprint comparison to occur at the Veri-Series unit.
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How can I find out what software and firmware versions are currently stored on my reader?
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This information can only be accessed using the software. To obtain this information please run the Bioscrypt software application and establish communication to the unit. Once communication is fully established, select Help > About VeriAdmin. The software version may be obtained under "VeriAdmin Management Software". The firmware versions may be obtained under "Kernel" and "ESI" (for smart card-enabled products).
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What is the difference between MV1200-based and MV1100-based products?
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MV1200-Based products have a curved, solid charcoal grey case and include: MV1100-based products have a rectangular, light-grey case and include: - V-Prox, V-Flex and V-Pass fingerprint readers with a firmware version of 3.30 or below.
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Are there any Architect & Engineering Specifications available for these products?
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Yes, an Architect and Engineering Specification document specific to each product type may be located under the product type's section in http://www.bioscrypt.com > Support > Product Manuals. Additionally, the document may be located under the product type's page in http://www.bioscrypt.com > Products.
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I only received the Veri-Series Setup Guide with my product. Where can I locate your other documentation?
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The documentation can be located in any of the following three locations: - The Docs sub-directory folder of the VeriAdmin Installation CD.
- The default installation directory path "C:Program FilesBioscryptVeriAdminDocs" once theVeriAdmin CD has been installed on your hard drive.
- http://www.bioscrypt.com> Support > Product Manuals.
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How can I view your documentation? I get errors when trying to open the files.
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All Bioscrypt documentation is provided in Adobe Acrobat PDF format and requires Adobe Acrobat Reader 5.0 and above for viewing purposes. This application may be downloaded, free-of-charge, from the Adobe website at http://www.adobe.com.
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What is the difference between your 1:1 Verification algorithm and 1:500 Searching algorithm?
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The 1:1 Verification algorithm performs a 1:1 verification between the live finger presented and one specific fingerprint template already stored on the unit. This requires that the reader receive an input (i.e. PIN, prox card, smart card, etc.) that instructs the reader which specific template to pull up and compare against. The 1:500 Searching algorithm does not require an input and instead performs a 1:500 search between the live finger presented and a database of up to 500 stored fingerprint templates.
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Does Bioscrypt plan to upgrade the Searching algorithm to support more users?
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At this time we are only able to support a maximum of 500 users. Searching units with firmware 7.40 or below will only carry 200 templates. The VeriAdmin software version 5.50 with firmware version 7.50 is necessary for expanding the capacity to 500 templates. This update is available in the download section. It is important to note that any users enrolled prior to this update will require re-enrollment for compatibility with the updated 1:500 algorithm. Likewise, any templates enrolled under 1:500 would need to be re-enrolled if downgrading to the 1:200 algorithm under firmware 7.40 or below.
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Which Bioscrypt products utilize the 1:1 Verification algorithm?
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The V-Prox, V-Flex, V-Smart MiFare, V-Smart iCLASS, V-Station-Base, V-Station-Prox, V-Station-MiFare, and V-Station iCLASS readers all utilize the 1:1 Verification algorithm. Each of these units require the following input: - V-Prox: proximity card + fingerprint
- V-Flex: external wiegand input + fingerprint
- V-Smart MiFare/iCLASS: smart card + fingerprint
- V-Station-Base: PIN+fingerprint
- V-Station-Prox: proximity card + fingerprint OR PIN + fingerprint
- V-Station-MiFare/iCLASS: smart card + fingerprint OR PIN + fingerprint
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Which Bioscrypt products utilize the 1:500 Searching algorithm?
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Examples of a 1:500 Searching reader are the V-Pass and V-Station-Searching readers. These readers do not require an input and function as "fingerprint-only" devices (although the V-Station-Searching will optionally accept a PIN input).
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What are the differences between the V-Pass, V-Flex, V-Prox, V-Smart and V-Station products?
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- The V-Prox reader has a built-in HID OEM proximity card reader that negates the need for external wiegand input, and provides a 1:1 fingerprint verification. It is capable of storing up to 4000 fingerprint templates and can be mounted on door mullion or single gang electrical box.
- The V-Flex reader has all the capabilities of the V-Prox described above, except that there is no built-in HID proximity card reader. Therefore, the V-Flex requires an external wiegand input signal. The V-Flex is designed for retrofit applications and applications where a card technology other than HID is desired.
- The V-Pass reader provides a 1:Many fingerprint identification (the system is optimized for user populations up to 300 but can be used for populations up to 500). The V-Pass provides fingerprint-only identification - no cards or PINs are required to use the system and can be mounted on door mullion or single gang electrical box.
- The V-Smart reader supports 1:1 fingerprint verification by means of an industry standard MIFARE-compatible or iCLASS contactless smart card reader. The fingerprint template is stored on the smart card, not the reader, so the user population is unlimited.
- The V-Station reader contains a backlit LCD display, keypad and system clock, enabling template management and reader configuration directly from the reader, creation of a transaction log, and user-defined access scheduling. The base model supports up to 3550 users. Variations of this product are offered with an HID proximity reader (V-Station-Prox), a smart card reader (V-Station-MiFare or V-Station-iCLASS), or as a 1:500 searching unit (V-Station-Searching).
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Can the products be installed outdoors?
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The products are manufactured for indoor use. If placed outdoors, they should be installed within a complete enclosure to protect against direct contact with the elements including rain, snow, direct sunshine, etc. The warranty on the reader will be void unless placed within the Bioscrypt certified enclosure. This enclosure is rated NEMA-4 and includes a heater and thermostat. For more information on this enclosure, please contact .
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Warranty Repairs |
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What is your warranty policy?
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All readers are warrantied for one year (12 months) from date of purchase from Bioscrypt. Readers purchased through a distributor will be provided for an additional 3 months warranty to account for shelf life. To view the full warranty policy, VeriSeries Return Policy . To inquire the warranty status of your reader, please contact Technical Support with the Part Number (P/N) and Serial Number (S/N) located on the back label of your reader.
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What is your policy for returns?
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All readers returned within 30 days will be fully credited. To view the Return policy, click VeriSeries Return Policy . To return a reader please contact Technical Support with the Part Number (P/N) and Serial Number (S/N) located on the back label of your reader.
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How can I obtain a Return Merchandise Authorization?
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A Return Merchandise Authorization (RMA) is required for all units being returned to Bioscrypt for a credit or repair. To obtain a Return Merchandize Authorization, please contact Technical Support with the Part Number (P/N) and Serial Number (S/N) located on the back label of your reader. If returning the reader for a repair, please also include a description of the failure.
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What is the repair turnaround time for my reader?
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Bioscrypt enfornces a FIFO (First-In, First-Out) repair policy. Any reader received for repair will be submitted to a repair queue. Readers are therefore repaired in the order they are received. Repairs may take one to three weeks depending on the amount of readers in the queue prior to yours. For a more specific estimate you may contact Technical Support once your reader has shipped so that we may provide a turnaround estimate based on the status of the queue at that point in time.
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What is the repair procedure for readers no longer under warranty?
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To repair a unit that is no longer under warranty you must first obtain a Return Merchandise Authorization. To do so, contact Technical Support with the Part Number (P/N) and Serial Number (S/N) located on the back label of your reader in addition to the description of the failure. Once the reader has been received, it will be placed into our repair queue. When the reader has been inspected, Bioscrypt will contact you with an estimate of the repair charges (parts, labor and shipping) and payment information. Full payment will need to be received prior to the reader shipping. If the repair estimate is not approved the reader will be shipped back in the condition received.
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Software |
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Where can I locate the latest software updates?
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The latest software updates can be located at http://www.bioscrypt.com > Support > Software.
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What operating system is required for software compatibility?
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A PC or laptop running Windows 98/NT/2000/XP is required to run all Bioscrypt software. The software is not compatible with Windows 95. This PC should have a minimum of 16MB RAM, 30 MB disk space, and be 486-compatible. Finally, this PC should have at least one DB9 serial communications port (COM port) available for connection to the Bioscrypt readers.
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Can I password protect the software?
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No, the software does not have password protection capabilities. On Windows NT/2000/XP you may password protect the VeriAdmin application as a feature of the operating system.
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Should I upgrade my software when a new update is available?
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Not necessarily. This really depends on the type of reader you have (i.e. V-Prox, V-Pass, etc.), its model (MV1100-based vs. MV1200-based), and the backwards compatibility of the software update. Before performing any software upgrades, we recommend that you contact Technical Support to determine if the software update is compatible with your Bioscrypt readers.
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Where do I find details on new features and enhancements available in new software updates?
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Please review the VeriAdmin Release Announcement located in http://www.bioscrypt.com > Support > Product Manuals > VeriAdmin for details on all new features, enhancements, and bug fixes contained in the latest software release.
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Where on my harddrive is the software installed?
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The software is by default installed into the C:Program FilesBioscryptVeriAdmin directory.
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Is the software included with the reader or do I need to purchase this separately?
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A VeriAdmin software CD is included with each reader at no additional charge. This software may also be downloaded, free-of-charge, from http://www.bioscrypt.com > Support > Software.
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Do I need the software to enroll and program the reader?
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The VeriAdmin software is required to perform enrollments and reader configuration on all readers except the V-Station. Enrollments may be performed locally at the V-Station reader through its keypad Administrative menu. You may optionally use the VeriAdmin software to create Enroll and Delete command cards. These command cards are compatible with V-Flex and V-Prox readers and allow you to perform enrollments locally at the reader without the use of the software.
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Does the software always need to run in the background?
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No, the software does not need to always run in the background. The software is required only for reader configuration, template management (enrollments, deletions, editions, distribution), and downloading of the V-Station transaction log.
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How does the Bioscrypt software interact with my access control software?
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The Bioscrypt software does not interact with your access control software. The Bioscrypt software will communicate only to Bioscrypt readers. Fingerprint template enrollments will occur in the Bioscrypt software and this information will not automatically be transmitted to your access control software. You will need to additionally enroll the user into your access control software. The only interaction between Bioscrypt and your access control system is the wiegand output signal that is sent upon successful verification/identification from the Bioscrypt reader to the panel.
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Is there a reference manual available that provides descriptions of the software options and features?
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Yes, the Veri-Series Operations Manual provides descriptions and information on all software options and functionality. This document is by default installed into the "Docs" sub-directory of the VeriAdmin installation directory. It is also available for download from http://www.bioscrypt.com > Support > Product Manuals > Veri-Series General.
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Firmware |
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Where can I locate the latest firmware updates?
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Latest firmware updates may be located at http://www.bioscrypt.com > Support > Firmware.
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Should I upgrade my firmware version when a new update is available?
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Not necessarily. This really depends on the type of reader you have (i.e. V-Prox, V-Pass, etc.), its model (MV1100-based vs. MV1200-based), and the compatibility of the firmware update. Before performing any firmware updates, we recommend that you consult Technical Support to determine if the firmware update is compatible with your system of Bioscrypt readers. Performing firmware updates incorrectly can render your reader inoperable.
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Where do I find details on new features and enhancement available in new firmware updates?
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Please review the Release Notification for the MV1200 microcontroller firmware located in http://www.bioscrypt.com > Support > Product Manuals > OEM/Licensing > MV1200 > MV1200 Product Notes - Release Notification for details on all new features, enhancements, and bug fixes contained in the latest firmware release.
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>What is the difference between Kernel, ESI, Kit, and CM firmware?
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The kernel is the DSP firmware for the MV1200 microcontroller and contains the "low level" software that performs the mathematical functions required for the fingerprint comparison to occur at the Veri-Series reader. This firmware is referred to as Veri-Series firmware. The ESI (External Storage Interface) firmware allows for communications between the MV1200 microcontroller and the smart card reader. The Kit firmware is the microcontroller firmware for the V-Station's keypad and disply micro. The CM is the microcontroller firmware for the communication manager (or rabbit board) of the V-Station.
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Enrollments |
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Can I perform enrollments at the reader or is the software required?
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Enrollments can be performed locally at the reader without the use of the software for V-Station readers (through the keypad Administrative mode) and for V-Prox / V-Flex readers (using Enroll command cards previously created with the software). The software is required for enrollments for all other readers (V-Pass and V-Smart) and to create Command Cards (enroll & delete) for use with V-Prox and V-Flex readers.
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Do I have to perform enrollments on all readers or can I copy the templates from one "enrollment" unit to the units in the field?
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No, you do not have to perform enrollments on all readers. The software instead may be used to copy or distribute the templates from one designated enrollment reader to all other readers at the site. This can be achieved through the Transfer section of the Template Manager window. Templates may be transferred by downloading them from the enrollment reader to the PC and then uploading them from the PC to the next reader, or by broadcasting them from the PC to a network of readers.
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What is the difference between Advanced Enrollment and Quick Enrollment?
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Advanced Enrollment allows you to perform three fingerprint image captures and then have the software suggest which of the three is best to accept for enrollment. Quick Enrollment allows you to perform only one fingerprint image capture at a time.
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What is the correct procedure for placing the fingerprint on the sensor?
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The correct fingerprint placement technique is the Lock, Drop and Hold technique using the Ridge-Lock as a fingerprint guide. Using this technique, you slide your finger horizontally across the Ridge-Lock, parallel to the sensor. Once the Ridge locks into place under your first joint (knuckle), you then lower your finger evenly onto the sensor. Finally, hold your finger in place and apply moderate pressure until the reader or software indicate for your to remove it. For visual examples of this technique and other enrollment suggestions, please visit the Enrollment Tips section of the website.
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What are Quality and Content scores?
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Quality is a measure of how well the ridge pattern is defined in the captured fingerprint image. Images that are dry or lack sufficient pressure tend have less than three stars. Content is a measure of how much of the fingerprint core, or information-rich region, the sensor has captured from the user.
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How do I increase the Quality and Content scores for a better enrollment?
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Quality may be increased by applying more pressure or bringing out the moisture in the finger by breathing warm air on it as if cleaning a pair of glasses, using a bit of lotion, or swiping the finger across the bridge of the nose to pick up oils from the face. Content may be increased by ensuring that the Ridge-Lock is used to capture the whole of the core in the center of the template image. Incorrect finger positioning tends to result in low content due to the fingerprint core only partially captured.
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What should I choose as the Template ID number?
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The Template ID Number is the id number that will be sent within the wiegand sequence output to the access control panel. This also acts as a reference for any wiegand input received (i.e. PIN, prox card, etc.). If there is an existing access control system, the id number assigned to the user within the access control system should be also used as the Bioscrypt template id number. If using a V-Prox, V-Station-Prox or V-Flex (with an external wiegand device), the template id number assigned should correspond to the card id number. This card id number will also be enrolled in the access control system. Otherwise, any unique template id number may be chosen as long as it falls within the valid range of id numbers as specified by the selected wiegand format (i.e. for standard 26-bit wiegand the valid range of id numbers is 0 to 65535). For information on the valid range of id numbers for other formats, please contact Technical Support.
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Can I enroll more than one fingerprint for a user?
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Yes, you may enroll more than one fingerprint per user. To do so, select the same template id number but increment the index number (within the Template Viewer) on subsequent enrollments. This will allow you to enroll more than one fingerprint per user all under the same id number.
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What is the Template Security Threshold?
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The Security Threshold is the threshold at which the verification occurs. This threshold dictates the false acceptance rate (FAR) and false rejection rate (FRR) at which the live finger and stored template will be compared against. The default setting is Medium. Note that there is also a Security Threshold field that is global to the units and accessible through the Unit Parameters. The unit will perform the verification at the lower of the two thresholds (template vs. global). On a Searching (1:500) unit, such as the V-Pass or V-Station-Searching, the threshold is hardcoded to a FRR of 1.0% and a FAR of 0.2%. For more information on the FAR and FRR values for each security level please refer to the VeriSeries Operations Manual v9.3 (Blue LED) > Appendix A: Quality and Content.
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What do I select as the User Type?
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The User Type allows you to assign special privileges to certain users. All users should be designated as "User ID" unless they are authorized for special privileges as follows: - Enroll ID: designates the template as an Enrollment Command Card for template enrollment at the reader. This applies to V-Prox and V-Flex readers.
- Delete ID: designate the template as a Delete Command Card for template deletion at the reader. This applies to V-Prox and V-Flex readers.
- V-Station Enroll ID: designates the template as an Enrollment Administrator for V-Station readers.
- V-Station Admin ID: designates the template as a full Administrator for V-Station readers.
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Power & Earth Ground |
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How much power does the reader require?
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All Bioscrypt Veri-Series fingerprint readers require a minimum of 12 VDC at 500 mA. This power supply should be regulated and have a battery backup or UPS. For power ranges specific to each reader please review the Veri-Series Setup Guide available at http://www.bioscrypt.com > Support > Product Manuals > Veri-Series General.
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I have the unit properly connected to Earth Ground, but the sensor still got damaged. What did I do wrong?
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Although the reader has a proper connection to Earth Ground, it is possible for the sensor to still be damaged unless the Ridge-Lock is always used as the first point of contact. The Ridge-Lock is made of a conductive material and should act as the first point of contact a user has with the reader. If the ridge-lock is not used, and users instead approach the sensor directly as if it is a button, then ESD will discharge on the sensor and possibly damage it. Bioscrypt recommends training all users to properly approach the reader by use of the Ridge-Lock. The Enrollment Tips section contains an example of this technique which may be downloaded for distribution among users.
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Can I power the reader from my access control panel?
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Bioscrypt recommends against powering the Veri-Series readers from an access control panel as they typically do not provide sufficient current on the reader port power output. Each Veri-Series reader requires a minimum of 500 mA at 12 VDC. Before powering any Veri-Series reader from your access control panel, we strongly recommend contacting the panel manufacturer for specifications on the reader port power output to ensure that it provides the specified amount.
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Can I share power with other devices?
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Bioscrypt recommends against sharing power with other non-Bioscrypt devices to prevent ground loops and instead recommends that the power supply be dedicated to the Veri-Series readers. If sharing power among more than one Bioscrypt Veri-Series reader, please ensure that each reader has sufficient current allocated. For example, to power two Veri-Series readers you will require a 12 VDC/1 A power supply.
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What happens if the reader is overpowered or underpowered?
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Overpowering a reader (by providing more voltage that it can handle) can fry the MV1200 microcontroller within the unit. Underpowering a reader (by providing less voltage or current that it requires) can corrupt the data stored in the reader's flash memory (i.e. fingerprint templates, unit configuration settings, transaction log, etc.). In either case the reader will need to be returned to Bioscrypt for repair and reconfiguration.
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Will the reader be damaged in a blackout or brownout?
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It is possible for the reader to be damaged in a blackout or brownout. Underpowering a reader (by providing less voltage or current that it requires) can corrupt the data stored in the reader's flash memory (i.e. fingerprint templates, unit configuration settings, transaction log, etc.). To protect against this from occurring due to a blackout or brownout, please provide a battery-backup or UPS to the power supply to provide sufficient time for a clean power down in cases such as this.
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How can I protect the reader from ESD (Electrostatic discharge) damage?
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Protecting the reader from ESD requires two steps: - Connection to earth ground: the reader's Pin 15 / EGND must be connected to a proper earth ground such as a cold water copper pipe or building ground that measures less than 4 ohms resistance against a known earth ground. A 14-18AWG single conductor cable should be used for this purpose. This provides a discharge path for any ESD travelling through the reader.
- Ridge-Lock as first point of contact: the ridge-lock located below the sensor is made of a conductive material connected to Pin 15 / EGND. The ridge-lock is designed to not only provide consistent finger placement, but also designed to be the first point of contact a user has with the reader. As such, any ESD a person may be carrying will be discharged on the ridge prior to directly touching the sensor.
Non-compliance with either of the two requirements may result in sensors damaged by ESD.
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Is the Earth Ground connection mandatory?
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Yes, the Earth Ground connection is mandatory to protect the reader from damage by ESD. If this connection is not made, any required repairs due to ESD damage caused by lack of protection against ESD will not be covered under warranty as per the VeriSeries Warranty Policy .
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Can I connect the reader's Earth Ground to the Earth Ground or Power Ground connection provided by my access control panel?
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Although the Earth Ground connection provided by your access control panel may be utilized, Bioscrypt strongly recommends against utilizing the power ground connected provided by the access control panel as an Earth Ground for the Veri-Series reader. Power Ground typically does not provide a sufficient discharge path for ESD travelling through the Veri-Series reader. Before utilizing the Earth Ground connection provided by your access control panel, the resistance for this connection should be measured against a known earth ground to ensure that it measures less than 4 ohms. If the resistance measured is greater than 4 ohms, this will not provide a sufficient discharge path for ESD and should not be used for the Veri-Series reader's earth ground connection.
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Can I use the shield on my cable for the Earth Ground connection?
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No as this does not provide a sufficient discharge path for ESD travelling through the reader. The Earth Ground connection requires its own conductor. Bioscrypt specifies a 14-18AWG single conductor cable for this purpose. The gauge of the conductor should be dependent on the distance to the earth ground connection provided.
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PC Communications |
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What is the difference between RS-232 and RS-485?
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RS-232 and RS-485 are both serial communications protocols. RS-232 allows you to communicate to one device that is less than 150 feet from the PC. RS-485 allows you to communicate to a network of up to 31 devices that are less than 4000 feet from the PC.
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Can the Veri-Series readers be connected to a LAN for ethernet networking?
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Yes. All V-Station models contain an RJ-45 Ethernet port for TCP/IP communications. All other Veri-Series readers do not inherently support Ethernet communication, but may be connected to a LAN by use of an external serial device server such as the Lantronix UDS-10.
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What is required for Ethernet communication?
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For a V-Station reader, you will require an RJ-45 straight-thru cat5 UTP cable to connect the unit from its RJ-45 Ethernet port to a 10BaseT Hub, Bus, or Switch that supports 10 Mbps. The reader requires that a static IP address be assigned to it and a PC running Windows 98/NT/2000/XP that has a Network Interface Card that supports 10BaseT (10 Mbps). For a V-Pass, V-Prox, V-Flex or V-Smart reader, you will additionally require a Lantronix UDS-10 Serial Device Server and category-5 rated cable to connect the readers to this device. For this latter configuration, please refer to the VeriSeries & Lantronix UDS-10 Serial Device Server Ethernet Configuration application note .
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Are there any drawbacks to connecting the readers via Ethernet?
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There are no drawbacks to connecting V-Station readers via Ethernet. However, connecting a V-Pass, V-Flex, V-Prox, or V-Smart reader to a Lantronix UDS-10 for purposes of Ethernet communication does have some drawbacks. Specifically, this latter configuration will not allow the capability for broadcasting of fingerprint templates or unit parameters to a network of readers. You will only be allowed to perform a Unit-to-Unit, Unit-to-PC, or PC-to-Unit transfer. Therefore, you will need to transfer templates to each reader individually via Ethernet. PC broadcasting of templates will continue to be supported for all Veri-Series readers connected to the Host PC using a serial COM port or for a V-Station reader connected to a LAN.
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Is there an application note available that details the configuration and wiring for an Ethernet network?
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Yes, the application note "Configuration for Veri-Series Fingerprint Readers and Lantronix UDS-10 Serial Device Server" contains information regarding the Lantronix UDS-10 device and network configuration for the Veri-Series readers. This application note may be downloaded from http://www.bioscrypt.com > Support > Application Notes > Veri-Series Application Notes.
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Does the V-Station support modem connectivity?
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Yes, the V-Station does support modem connectivity. However, the VeriAdmin software application does not support this as a built-in feature. In order to support modem connectivity, a custom application must be developed using the BIO-SDK Serial Interface Commands. Bioscrypt offers an application note with sample code on how to achieve modem connectivity with the BIO-SDK. If you have purchased the BIO-SDK, please contact Technical Support for a download of this application note. Otherwise, you may contact Sales for pricing and availibility for the BIO-SDK.
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How can I connect the programming cable provided with the reader to the PC?
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The programming cable is a 6-foot straight-thru RJ12 cable (6 position / 6 conductor) and is provided with an RJ12-to-DB9 adaptor. The RJ12 jack should be connected to the reader's bottom RJ12 auxiliary port. The DB9 connector should be attached to the DB9 communications port (COM port) of your PC. This will allow the PC to communicate to the unit via RS-232 protocol for programming and enrollment purposes.
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Is a dedicated PC connection required?
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A dedicated PC connection is not required for the reader to operate on a day-to-day basis and perform verifications. A PC connection is required solely for purposes of reader configuration, template management (enrollments, deletions, editions, distribution), and downloading of the V-Station transaction log.
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What is required for RS-232 Host Port communication?
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A single reader that is located less than 150 feet from the PC may be connected via RS-232 protocol. This requires that the PC have one available DB9 serial communications port (COM port) available. The reader will be connected to the PC using category-5 rated cable. This cable should be dedicated to this connection and not used for any other purpose. Three conductors will be used: RS-232 Tx, RS-232 Rx and RS-232 GND. For information on forming these connections, please refer to the Veri-Series Setup Guide or VeriSeries Installation Guide v9.31 (Blue LED) .
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What is required for RS-485 communication?
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A single reader that is located more than 200 feet from the PC, or a network of up to 31 readers located less than 4000 feet from the PC. This requires that the PC have one available DB9 serial communications port (COM port) available with a connection to a RS-485 / RS-232 converter. The readers will be connected to the PC using category-5 rated cable in a daisy chain configuration. This cable should be dedicated to this connection and not used for any other purpose. Three conductors will be used: RS-485 Tx, RS-485 Rx and RS-485 GND. For information on forming these connections and the configuration for this network, please refer to the VeriSeries & RS-485 / RS-232 Converter Configuration application note.
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What type of cable should be used for RS-485 networking?
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Category 5 rated cable is the specified and suggested cable for RS485 networking. Shielded category 5 cable may be best to use in electrically noisy environments, such as hospitals. Not all cable types are compatible for RS485 networks. It is highly recommended that technical support be contacted before any other type of cable is selected for the RS485 network.
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Do I have to use a converter for the RS-485 network or can I just connect the reader closest to the PC via RS-232 protocol?
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Yes, a RS-485 to RS-232 converter is required for the RS-485 Veri-Series reader network. The readers do not contain an integrated RS-485/RS-232 converter and therefore will not work if the reader closest to the PC is connected via RS-232 and then daisy-chained via RS-485. The converter should support "sense data" (automatic send data control). The 485TBLED converter from B&B Electronics is the suggested converter for use with the Veri-Series readers. It has been fully tested by Bioscrypt and will be fully supported by Technical Support. Bioscrypt cannot certify or support the use of any converter other than the suggested converter.
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Do I have to daisy chain the readers or can I connect them in a star topology for my RS-485 network?
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The RS-485 network of Veri-Series readers must be designed in a daisy-chain topology (converter > reader 1, reader 1 > reader 2, reader 2 > reader 3, etc.). A star topology will not be supported and may lead to communication failures or intermittent communication.
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Is there an application note available that details the configuration and wiring for an RS-485 network?
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Yes, the application note "Veri-Series and RS-485 / RS-232 Converter Configuration" contains information regarding the RS485 converter and network configuration for the Veri-Series readers. This application note may be downloaded from http://www.bioscrypt.com > Support > Application Notes > Veri-Series Application Notes.
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Wiegand |
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Can I activate a wiegand output for failures?
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Wiegand output for failure options can be supported for pre-defined wiegand formats only. The two failure options available are Fail String Out and On Fail Send Inverse Parity. When activated, the Fail String Out will send the selected value to the access control panel on all failures. This will be a constant string to indicate to the panel that a failure occurred but will provide no insight as to the id number of the failed user. When activated, the On Fail Send Inverse Parity will invert the parity values within the wiegand sequence so that they are incorrect. Certain panels can support this feature and acknowledge this as a failure and retrieve the id number of the failed user. Bioscrypt recommends checking with your acces control panel manufacturer if this option is supported prior to having it activated. There are some panels that ignore parity calculation and will see these failed strings as valid reads.
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Do your readers have a wiegand output?
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Yes, all Bioscrypt Veri-Series readers contain a wiegand output. The wiegand output lines are activated by default across all Bioscrypt Veri-Series readers and have been pre-configured for standard 26-bit wiegand. This option may be altered by the user through the use of the VeriAdmin software.
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Do the readers support duress signals?
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Yes, readers with firmware version 7.30 and software version 5.30 now support duress signals. The reader will output the wiegand sequence in reverse bit order to indicate a duress situation when a template designated as a duress finger is presented to the reader.
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What is required to ensure compatibility between the readers and my access control panel?
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The following is required to ensure compatibility between the Bioscrypt reader and the access control panel: - The access control panel's Data 0 and Data 1 lines must rest idle at 5VDC.
- The access control panel's Data 0 and Data 1 lines must be able to detect a drop in voltage to below 500mV.
- The access control panel must support a binary wiegand format that contains 64 bits or less.
- This format must be non-encrypted and contiguous.
To view a list of Bioscrypt's Access Control OEM partners, please visit http://www.bioscrypt.com > Sales > Access Control.
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What is the difference between a pre-defined format and a pass-thru wiegand format?
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The Bioscrypt Veri-Series readers support seven pre-defined wiegand formats. These are formats in which Bioscrypt has intimate knowledge of the structure of the format, including parity calculation, facility code start and length, etc. Due to this, Bioscrypt can fully support pre-defined formats which allows for additional options such as setting an alternate facility code or fail options. Pass-thru wiegand formats are designed to allow the customer to configure in a format that is not one of the seven pre-defined formats. This allows for expanded capability and support for a multitude of formats. In order to support a pass-thru format, it must be binary, non-encrypted and contiguous with no more than 64 bits total in the string. To configure a pass-thru format you must set the total number of bits in the string (Total Bits), the number of bits (length) allocated to the ID portion (Num ID Bits), and the start position for the id portion (Start ID Bit). Please note that the Start ID Bit is based on a start bit count of 0.
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My access control panel is expecting a facility code - how do I program this into the reader?
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If the access control panel utilizes one of the seven pre-defined formats then a facility code may be configured into the reader under Unit Parameters > Wiegand > Pre-Defined > Alt Site Code. If wiegand input is being provided to the reader by means of a proxmity card, then this step will be unnecessary as the wiegand sequence will already contain this information and simply be passed through to the access control panel upon successful verification. By default, the Alt Site Code field is not activated and the reader outputs a facility code of 0 (unless a facility code is provided by a wiegand input).
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Does the reader support more than one wiegand format at a time?
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No, the reader does not support more than one wiegand format at a time. Although there are seven pre-defined wiegand formats available to choose from, the reader may only have one format active at a time. By default, the reader is configured for standard 26-bit wiegand.
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How is a wiegand sequence generated by the reader?
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If a wiegand sequence is not provided to the reader by means of a wiegand input (such as in the case of a V-Prox or V-Flex), then the reader will create a wiegand sequence based on the Template ID number (as the wiegand string id number) and the Alt Site Code (as the facility code for pre-defined wiegand formats). In the case of a pass-thru format, the reader will create a wiegand sequence based on the template id number alone and all other bits will be sent with a value of 0.
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What are the wiegand input lines used for?
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The wiegand input lines are only necessary on a V-Flex reader since this reader requires an external wiegand input in order to initiate the verification process. The wiegand input lines may optionally be connected on all other Veri-Series devices, but are used typically in a smart-card based reader (such as V-Smart) to capture a wiegand sequence for purposes of storing on a smart card along with the fingerprint template data.
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How do I connect my reader to the access control panel?
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Three conductors are required for a wiegand output connection to the access control panel: Wiegand Out Data 0, Wiegand Out Data 1, and Wiegand Ground. The Wiegand Ground should be connected to the Power Ground output on the reader port of the access control panel. These connections should be made using a 18-22AWG cable. At 18AWG, a distance of 500 feet is possible.
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Are there any connections for your LEDs?
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No, the reader does not require any connections for the LEDs. The only required connects are Wiegand Out Data 0, Wiegand Out Data 1, and Wiegand GND as described above.
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V-Pass |
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Can the reader support more than 500 users?
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No, the V-Pass reader cannot support more than 500 due to restrictions in the 1:500 searching algorithm. The capacity of a searching unit is either 200 or 500 templates, depending on the software/firmware version you are using.
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Can I store templates on my PC instead of the V-Pass reader in order to increase the number of supported users?
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No, the V-Pass reader will only search its internal database of templates for an authentication. The reader will not initiate contact with the PC in order to perform a search. The number of supported users on a V-Pass does not exceed 500.
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Why do I get a window asking to turn off Auto Finger Detect when I perform enrollments on a V-Pass?
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The V-Pass sensor is always turned on and auto-searching for a finger every 1/3 of a second. During the enrollment process, it is recommended that Auto Finger Detect be disabled so that the sensor will manually look for and detect a finger only after it has been instructed to do so by the software. Otherwise, if Auto Finger Detect is left enabled, it is possible that the reader take an image capture and believe it is performing an authentication instead of an enrollment if the user places their finger on the sensor prior to clicking on the Enroll command.
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Does the V-Pass reader support user-defined access control scheduling?
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No, the V-Pass does not support this feature. The V-Pass contains no system clock and is therefore not able to create or follow user-defined access schedules. An access control panel should be used in conjunction with a V-Pass is this functionality is desired.
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Does the V-Pass reader generate an audit trail?
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No, the V-Pass does not support this feature. The V-Pass contains no system clock and is therefore not able to generate or maintain an audit trail. An access control panel should be used in conjunction with a V-Pass is this functionality is desired.
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V-Flex |
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Can the reader support more than 4000 users?
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No, the V-Flex reader cannot support more than 4000 due to memory restrictions. Bioscrypt is currently researching methods on new ways and options to cut down the size of the templates in order to augment the number of templates supported by the memory limitations on the reader. Bioscrypt does not yet have a release date or exact number of supported users.
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Can the V-Flex reader work as a fingerprint-only device or is an external wiegand reader necessary?
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No, the V-Flex cannot work as a fingerprint-only device. The V-Flex utilizes Bioscrypt's 1:1 Verification algorithm and therefore requires a wiegand input from an external wiegand device in order to initiate a verification.
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Does the V-Flex reader support magnetic stripe, barcode, or F/2F readers?
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No, the V-Flex does not support magnetic stripe, barcode or F/2F technology directly. The V-Flex only supports binary wiegand sequences of 64 bits or less that are non-encrypted and contiguous. If a technology other than Wiegand is desired, a wiegand converter will be necessary.
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Does the V-Flex reader support user-defined access control scheduling?
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No, the V-Flex does not support this feature. The V-Flex contains no system clock and is therefore not able to create or follow user-defined access schedules. An access control panel should be used in conjunction with a V-Flex is this functionality is desired.
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Does the V-Flex reader generate an audit trail?
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No, the V-Flex does not support this feature. The V-Flex contains no system clock and is therefore not able to generate or maintain an audit trail. An access control panel should be used in conjunction with a V-Flex is this functionality is desired.
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V-Prox |
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Can the reader support more than 4000 users?
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No, the V-Prox reader cannot support more than 4000 due to memory restrictions. Bioscrypt is currently researching methods on new ways and options to cut down the size of the templates in order to augment the number of templates supported by the memory limitations on the reader. Bioscrypt does not yet have a release date or exact number of supported users.
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Can the V-Prox reader work as a fingerprint-only device or is a proximity card input necessary?
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No, the V-Prox cannot work as a fingerprint-only device. The V-Prox utilizes Bioscrypt's 1:1 Verification algorithm and therefore requires a wiegand input from the proximity card in order to initiate a verification.
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Can I turn off biometrics so that the V-Prox reader works as a proximity reader only?
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Yes, this can be accomplished through the use of the VeriAdmin software by simply selecting Unit Parameters > Biometrics > Biometric Verification > Disabled. This will globally disable biometrics so that only a proximity card is required to access the door.
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Can I turn off biometrics for certain users only or is this a global option?
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There are two options to turn off biometrics - the global option described above which disables it for all users or by editing the Template Security Threshold by setting its value to NONE. You can then define NONE to mean that no finger is required within the VeriAdmin software under Unit Parameters > Biometrics > Template Security. This will affect only those fingerprint templates that have their Template Security Threshold at NONE so that only these specific users would not require a finger for verification and must only present a proximity card.
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What is the proper way to present the proximity card to the V-Prox reader?
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The proximity card should be presented by holding either of the flat surfaces of the card to the "belly portion" of the V-Prox reader. Once the card data is properly extracted, the user will be prompted to place their finger on the sensor by a solid amber LED.
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Does the V-Prox reader support user-defined access control scheduling?
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No, the V-Prox does not support this feature. The V-Prox contains no system clock and is therefore not able to create or follow user-defined access schedules. An access control panel should be used in conjunction with a V-Prox is this functionality is desired.
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Does the V-Prox reader generate an audit trail?
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No, the V-Prox does not support this feature. The V-Prox contains no system clock and is therefore not able to generate or maintain an audit trail. An access control panel should be used in conjunction with a V-Prox is this functionality is desired.
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V-Smart |
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How many users does the V-Smart support?
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The user population on a V-Smart is unlimited since the fingerprint template is stored on the smart card and not the reader's internal memory.
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Does the V-Smart reader generate an audit trail?
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No, the V-Smart does not support this feature. The V-Smart contains no system clock and is therefore not able to generate or maintain an audit trail. An access control panel should be used in conjunction with a V-Smart is this functionality is desired.
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What are the differences between the MiFare and iCLASS V-Smart models?
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The V-Smart MiFare contains a MiFare smart card reader (Gemplus GemEasyLink680SL) and supports the MiFare smart technology developed by Philips Semiconductors. The V-Smart iCLASS contains an iCLASS smart card reader (HID iCLASS model R10) and supports the iCLASS smart card technology developed by HID. There is no difference in the functionality or features of these two devices other than the type of smart card technology supported.
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What type of smart cards do you specify?
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The V-Smart MiFare supports GemEasy 8000, HID 1430 and HID 1431 (request HID cards unprogrammed on the MIFAREŽ side), IDentiSMART Series by IDenticard cards. The V-Smart iCLASS supports the HID contactless smart cards [2KByte (16kBit) in both 2-application and 16-application area flavors].
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What is the ESI?
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The V-Smart uses the ESI (External Storage Interface) to communicate between the MV1200 processor board and the smart card reader. The ESI has a separate firmware load. This load is different than the MV1200 firmware. It is highly recommended that technical support be contacted before the ESI firmware load is upgraded.
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What is a SiteKey?
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A SiteKey is a "password" used by VeriAdmin, the V-Smart and the smart cards. Each of the three must use the same SiteKey to communicate and transfer information. All V-Smart units are shipped with the default SiteKey set to an empty string. When prompted for a SiteKey in VeriAdmin, simply select the OK button to provide the default SiteKey. Please refer to Appendices D and E of the VeriSeries Operations Manual v7.5 (Green LED) for more detailed information regarding the SiteKey and other V-Smart operation instructions. The SiteKey or "password" should not be altered until this section of the manual is reviewed. Please be aware that if the SiteKey is forgotten the V-Smart will have to be returned to Bioscrypt for reprogramming. Once reprogrammed the previously enrolled smart cards that contain this unknown SiteKey will no longer be usable.
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What is the proper way to present the smart card to the V-Smart device?
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The smart card should be presented by holding either of the flat surfaces of the card to the "belly portion" of the smart card reader which can be located on the right half portion of the V-Smart unit. It is extremely important that the card is held in this position long enough for the data to be properly extracted from the card. This amount of time is typically longer than that of a proximity card read. Once the card data is properly extracted, you will be notified by either a solid amber LED during fingerprint verification or a message given by the software during enrollment.
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How many fingerprint templates can I store on the smart card?
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You may store up to two fingerprints on an individual smart card.
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Does the V-Smart reader support user-defined access control scheduling?
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No, the V-Smart does not support this feature. The V-Smart contains no system clock and is therefore not able to create or follow user-defined access schedules. An access control panel should be used in conjunction with a V-Smart is this functionality is desired.
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V-Station |
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What are the differences between the Base, Searching, Prox, MiFare, and iCLASS models?
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All V-Station models contain an integrated keypad and LCD. The differences between the units are in the type of algorithm they utilize and the input required. The V-Station Base model utilizes the Bioscrypt 1:1 Verification algorithm and requires a PIN input in order to initiate the verification. The Searching model utilizes the Bioscrypt 1:500 Searching algorithm and does not require any input (although a PIN input can optionally be accepted). The Prox model contains an HID OEM proximity reader and utilizes the Bioscrypt 1:1 Verification algorithm. This model can accept either a prox card or PIN input. The MiFare model contains a MiFare smart card reader and utilizes the Bioscrypt 1:1 Verification algorithm. This model can accept either a MiFare smart card or PIN input. The iCLASS model contains an iCLASS smart card reader and utilizes the Bioscrypt 1:1 Verification algorithm. This model can accept either an iCLASS smart card or PIN input.
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How many users does each V-Station model support?
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The V-Station Base and V-Station Prox support up to 3550 users. The V-Station Searching supports up to 500 users. The V-Station MiFare and V-Station iCLASS have an unlimited user population since the fingerprint template is stored on the smart card and not the reader's internal memory.
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Does the V-Station support user-defined access control scheduling?
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Yes, the V-Station supports this feature since it contains a system clock. Up to 64 unique weekly access schedules may be set (note schedules 0 and 59-63 are reserved). The reader may also be configured to observe up to 50 user-defined holidays (less 4 which are reserved). For more information on the programming of this feature, please refer to the VeriSeries Operations Manual v7.5 (Green LED) .
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Does the V-Station generate an audit trail?
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Yes, the V-Station supports this feature since it contains a system clock. The transaction log (audit trail) can store up to 7000 events and may be viewed and optionally downloaded with the use of the VeriAdmin software into a *.CSV (comma separated value) file. This file may then be imported into any spreadsheet program, such as MS Excel. For more information on the this feature, please refer to the VeriSeries Operations Manual v7.5 (Green LED) .
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How do I access the keypad Administrative mode on the reader?
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Enter "000" in order to access the Administrative mode through the keypad of the reader. If no administrator is stored on the reader, then you will be able to access the Admin mode immediately following a warning. Otherwise, if an administrator is stored on the reader, you will be prompted for an Admin ID and then be allowed access pending successful biometric verification.
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Is there a document that provides further details on the V-Station keypad Administrative mode?
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Yes, the V-Station Operator's Manual v9.50 (Blue LED) provides details and instructions on all functionality Administrative Mode functionality. This document may be downloaded from http://www.bioscrypt.com > Support > Product Manuals > V-Station.
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Is the software necessary for a V-Station?
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The software is only necessary for advanced operations, such as defining user access schedules, downloading of the transaction log, and distribution of templates, etc.
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What does the keypad Administrative mode allow me to do on a V-Station?
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The keypad Administrative mode allows you to perform basic reader configuration (i.e. wiegand, communications, security, etc.) and template management (enrollments, deletions, editing).
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Do you support DesFire smart card technology?
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Yes, Bioscrypt does manufacture and distribute a product that supports the DesFire smart card technology, the V-Station DESFire Datasheet.
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